Frequently Asked Questions Part 4: Purchasing and Shipping

It's very easy to use and to understand the Cinder Grill. However, more information is better than less. Therefore, we've provided some answers to frequently asked questions! Moreover, these produce an overview of the world's first smart indoor grill.

We’ve divided the FAQ into four sections for clarity, and this one is Purchasing and Shipping. The others are Cooking on the Cinder Grill, Operating the Cinder Grill, and Product Information.

Q: How do you ship the Cinder Grill, and how long will it take to arrive?

We use FedEx Ground within the contiguous US. This usually takes 3 to 5 business days. Meanwhile, the tracking number arrives by email at the time of shipping. Also, for non-contiguous locations, the USPS takes up to a business week. The shipping address we use is the one on the specific order at the time of shipping. However, please note that your main account overview might have a different default address than each specific order.

Q: How about International purchases and shipping? What carrier do you use?

We are happy to offer international shipping for the Cinder Grill to our customers outside the USA! The checkout system calculates and displays the shipping prices. Subsequently, DHL fulfils our international shipments. Also, please note that customs charges apply, though we don't handle them. DHL calculates them at port of entry and bills them directly to the customer.

All international sales are final, and 6 months Manufacturer Limited Warranty applies. Be certain to check our Product Information for voltage and transformer specifications before purchase.

A meltingly tender steak on the Cinder Grill

Q: What do I do if something goes wrong?

We offer troubleshooting information on our Solutions Page and our Support Page. Also, you can email us at help@cindergrill.com, and an eager member of the Customer Success Team will assist you.

Q: What is the Cinder Grill Return Policy?

Cinder maintains a 30-Day Return Policy from the date of shipment. However, customers must not have damaged the Cinder Grill. If the purchased indoor grill was damaged by the customer, we reserve the right to charge a re-stocking fee up to 50% of the product's value.

To request a return please e-mail us help@cindergrill.com, and allow for up to 5 days to receive a response to your request.

We hope this FAQ answers the majority of your questions. Remember, the other sections are at Cooking on the Cinder Grill, Operating the Cinder Grill, and Product Information.

Also, more information is available on our Solutions Page and our Support Page. And you can always email us at help@cindergrill.com . We’ll be glad to help. Enjoy your Cinder Grill, the world’s first smart indoor grill!