What should I do if something is broken?

We stand behind Cinder and hope you’ll find it as revolutionary as we do, so we provide a one-year warranty.We extend this policy to units that were used in a normal fashion and remain in normal working order. It does not apply to water damage, damage from dropping Cinder, damage from placing Cinder close to a heat source like a gas flame, etc.

If something broke or doesn’t work, please try searching these help documents as the solution may be quickly available. If you are still having trouble, please email us at [email protected].

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