Return Policy

US Limited Manufacturer’s Warranty

Effective June 30, 2023, the Cinder brand will be ceasing operations. In light of the discontinuation, all sales effective Feb 24, 2023 will be final clearance sales. These sales do not include any Manufacturer's Warranty.


US Domestic Returns

Effective June 30, 2023, the Cinder brand will be ceasing operations. In light of the discontinuation, all sales effective Feb 24, 2023 will be final clearance sales. These sales are final and do not include any returns.

International Orders

  • Cinder is no longer processing any international orders.

Certified Open Box Orders

  • Open Box units could include customer returns, minor cosmetic defects, slightly damaged packaging, and/or demo units
  • All Open Box units are final sale and do not come with a 30-day money back guarantee. They are not covered by any Manufacturer's warranty.